At Arcade-Verse, we aim to provide a reliable play-and-stream experience. This policy explains how we handle refunds for subscriptions and one-time purchases (including streaming top-ups) and how you can request a refund when appropriate.
General policy
Arcade-Verse subscriptions (Pro, Premium) and one-time purchases (e.g. streaming top-ups) are non-refundable by default. All purchases are final once completed.
We may make exceptions in rare cases where service, billing, or delivery clearly did not meet what we promise. Any refund is subject to review and approval at our discretion.
When we may consider a refund
Service or platform failure
Significant, unresolved outages or issues that prevented you from using paid streaming or core features (e.g. repeated failures to start or maintain streams when the problem was on our side).
Billing errors
Incorrect charges, for example:
- Duplicate charges for the same product or period
- Charges for a different plan or product than the one you chose
- Proven mistakes on our or our payment provider's invoices
Unauthorized transactions
A payment made without your authorization. You must report it within 30 days of the transaction date.
First-time subscription dissatisfaction
If you are a first-time subscriber and the service did not meet critical expectations, you may request a refund within the first 14 days of your subscription, provided there has been no significant use of paid streaming or other paid features. We reserve the right to verify usage and to approve or decline at our sole discretion.
When refunds do not apply
We generally do not refund in these cases:
- Change of plans or usage: You no longer need the service, switched to another platform, or stopped using it.
- Setup or inactivity: Account or device misconfiguration, or lack of use after purchase.
- Late requests: Refund requests made more than 30 days after the transaction (or outside the 14-day first-time window where it applies).
- Third-party issues: Problems caused by your browser, network, streaming software, or other tools outside our control.
- Terms of Service: Use of the service in breach of our Terms of Service or other policies.
How to request a refund
- Contact us via the contact form and clearly state that you are requesting a refund.
- Include details: Transaction date, product or plan name, and a short description of the issue (e.g. duplicate charge, platform outage, unauthorized payment).
- Allow time for review: We aim to respond within 5 business days and to resolve refund requests within 10 business days where possible.
Other options
When appropriate, we may offer alternatives such as service credits, extended access, or plan changes instead of a cash refund.
We may update this policy from time to time. The version on this page applies. For general terms, see our Terms of Service. Questions? Contact us.